Aussie Broadband Reviews

1. 2 July, 2025
2. Pascoe vale VIC
3. NBN - Residential
4. NBN fixed wireless fast
5. $92 per month
6. Activation : < 1 week

Very reliable

Fast internet for a good price, rarely increases prices, reliable connection

Big company

All five stars because for the past 3 years using Aussie broadband I have only had to call them 1 time. They were kind and able to help out quickly over the phone. The problem was a cable lucky I had a spare

Recommend to a friend : yes

1. 12 February, 2025
2. Mordialloc VIC
3. NBN - Residential
4. NBN FTTC 50Mbps/20Mbps with Unlimited Da
5. $89 per month
6. Activation : 1 week

Reliable Service You get what you pay for

Consistent, high speed internet. Top of the line customer support. Littletono dropouts.

High price compared to competitors. Limited budgetfriendly options.

The connection is consistently fast, with minimal downtime, which is crucial for both my work-from-home needs and streaming entertainment. On the rare occasions when I've needed assistance, their team has been knowledgeable, courteous, and quick to resolve issues

However, it's important to note that this premium service comes at a premium price. The monthly fees are noticeably higher than some other providers in the area. While I believe you get what you pay for in terms of reliability and speed, it may not be the most budget-friendly option for everyone.

Recommend to a friend : yes

1. 17 January, 2025
2. Fairfield East NSW
3. NBN - Residential
4. 50/25 Mbps plan
5. $89 per month
6. Activation : 1 week

Great company with amazing customer support

Excellent customer support, very helpful diy technical support provided on app

Quite costly

In regards to customer support, it is local so it's good to know that you're talking to someone Australian and not outsourced support. The wait time is not that long, and even if it is the support via chat in the app is very quick.

The pricing is quite expensive, possibly due to the fact that the technical support provided is of high quality.

Recommend to a friend : yes

1. 16 January, 2025
2. St Helena VIC
3. NBN - Residential
4. NBN 100/20
5. $95 per month
6. Activation : < 1 week

Aussie broadband plans for house

Great network availability with almost no downtime. If there are downtimes, the service is resumed asap with the best customer service

Nothing, cant think of any.

Have used the same plance for 4 years now and no complaints whatsoever. We work in IT with WFH, the network handles all video calls, streaming platforms, gaming with no lagging. It's the best NBN service, hands down!

Recommend to a friend : yes

1. 22 October, 2024
2. Glen Waverley VIC
3. NBN - Residential
4. NBN HFC 50Mbps/20Mbps with Unlimited Dat
5. $89 per month
6. Activation : 2 weeks

Great Aussie company

Reliable, good local support

no discounts

They have local reliable, good local support teams, who understand the Australian Customer, employ locals.

Recommend to a friend : yes

1. 5 September, 2024
2. Murrumbeena VIC
3. NBN - Residential
4. Value
5. $89 per month
6. Activation : 1 week

Excellent customer service response, decent value

Good connection which is mostly reliable

Some connection issues during peak weekend times but always resolve themselves

The company provides a good service for the price it charges for the plan. We have had some connection issues during peak weekend times but they usually resolve themselves and are becoming less common.

Recommend to a friend : yes

1. 31 August, 2024
2. Canning Vale WA
3. NBN - Residential
4. Value Plus
5. $92 per month
6. Activation : < 1 week

Reliable NBN Provider

Real support person in Australia!

Price has increased in the last few months

Generally very good NBN provider.
Connection is a bit unstable at times but the support person on the other hand are very good as they are all based in Australia. Prices has increased a few times in the last few months, which is undesirable.

Recommend to a friend : yes

1. 28 August, 2024
2. MIRANDA NSW
3. NBN - Residential
4. NBN Fast 100mbps/20mbs Unlimited
5. $95 per month
6. Activation : 1 week

Great Customer Service, Great Technical Skills, Below Average Cost.

Customer Service, Technical Support

Costs

Aussie Broadband is well-regarded for its exceptional customer service, which is consistently rated above industry standards. The company priorities keeping its employees onshore, which not only creates local job opportunities but also enhances communication and understanding for its customers.

In addition to their commendable service, Aussie Broadband ensures stable internet connections and proactively informs customers about any outages or changes in service. This level of transparency is a significant advantage for users who rely on consistent connectivity.

In my experience with TPG and other ISPs, I have encountered subpar technical support and customer service. Often, I found myself being transferred between various departments without resolution, which was frustrating. While these providers may offer lower prices, the quality of service was lacking compared to what Aussie Broadband provides.

I choose to remain with Aussie Broadband primarily for their reliability and outstanding customer service, despite the higher costs associated with their plans. Competitors like Tangerine, Superloop, and Dodo may present more attractive pricing starting from $65 for the first six months, but they cannot assure the same level of service and expertise that I have come to expect from Aussie Broadband.

Recommend to a friend : yes

1. 27 August, 2024
2. Kilmore VIC
3. NBN - Residential
4. NBN Fast 100Mbps/20Mbps Unlimited
5. $95 per month
6. Activation : < 1 week

Support, service, and delivery

Excellent support team, great app for selfservice information, responsive on social media, proactive network development

Outages are not common, but they do happen. However, most of the time were told beforehand, and issues are resolved quickly.

Simply put - they provide an excellent service, not necessarily the cheapest on the market, but their support and network infrastructure commitments mean they're worth every cent. Upgrading to FTTP from FTTN was incredibly smooth (from the parts they could control), and they even let me know before NBNCO that I was eligible for the upgrade. Their community support for charitable & sporting organisations is wonderful to see too.

Recommend to a friend : yes

1. 31 August, 2023
2. SAMFORD VALLEY, QLD QLD
3. NBN - Residential
4. 50
5. $79 per month
6. Activation : 20 weeks

Chugs along well

Reliable, keeps you informed

Probably this speed should get cheaper as speeds increase

I have no complaints, it always works well, especially when we abandoned the Aussie Broadband router for something more capable.

Recommend to a friend : yes